Privacy Policy

1. Who We Are

Home Secure Connect is an independent home services advisor. We help American homeowners compare and select home security and home internet services across our vetted provider network. We are not a security company, internet provider, or telecommunications carrier. When you contact us, we collect information about your needs, qualify your situation, and connect you with one or more providers in our network who can serve your address.

2. Information We Collect

2.1 Information You Give Us Directly

When you contact us through our website, by phone, or by email, we may collect:

• Your full name
• Your email address
• Your phone number
• Your home address or ZIP code (used to confirm provider availability)
• The service you’re interested in (home security, home internet, or related)
• Information about your home or household that you choose to share
• Any messages or questions you submit through our contact form or email

2.2 Information We Collect Automatically

When you visit our website, we and our service providers may automatically collect:

• Your IP address and approximate location (city or region, derived from your IP)
• Browser type, operating system, and device information
• Pages you view, time spent, and links clicked
• The website that referred you to us
• Cookie identifiers and similar tracking-technology data (see Section 7)

2.3 Information From Third Parties

We may receive information about you from:

• Lead-generation partners who refer prospective customers to us, when you have consented to be contacted by us through their forms or platforms
• Providers in our network, including confirmation of whether service is active
• Public sources, used to verify business contact information

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry, provide consultations, and answer your questions
• Qualify your interest by checking provider availability at your address
• Refer your information to providers in our network so they can prepare a quote, schedule, or otherwise serve you
• Contact you by phone, email, or text message about your inquiry and referral
• Send marketing communications about our services (with your consent; you can opt out at any time per Section 8)
• Operate, maintain, and improve our website and services
• Detect and prevent fraud, protect rights, and comply with applicable law
• Aggregate and anonymize data for analytics, reporting, and business planning

4. How We Share Your Information

• Vetted providers in our network — when we refer you for a quote, installation, or service. The provider becomes a separate data controller and handles your information under their own privacy policy.
• Service providers — companies that help us run our business, including hosting providers, CRM platforms, email and SMS service providers, analytics platforms, and call-tracking systems. These vendors are contractually bound to protect your information and use it only to provide services to us.
• Advertising partners — third-party advertising platforms including Google and Meta (Facebook) may receive certain information through cookies and pixels placed on our website for the purpose of delivering relevant advertisements and measuring ad performance. This may constitute “sharing” of personal information under certain state privacy laws. See Section 9 for your opt-out rights.
• Legal authorities — if required by law, subpoena, court order, or to protect our rights or the rights of others.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent — at your direction or with your explicit consent.

5. Data Retention

We retain your personal information for as long as needed to provide our services and for legitimate business purposes thereafter:

• Active customer/lead records: for as long as you remain a customer or active prospect, plus a reasonable period after
• Closed or inactive leads: typically retained for 3 years to support follow-up and business analytics
• Financial and transactional records: at least 7 years to comply with U.S. tax and accounting requirements
• Marketing opt-out lists: retained indefinitely to honor your opt-out preference

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted data transmission (SSL/TLS), access controls, and regular review of our security practices. No system can be guaranteed 100% secure. You should always take care when sharing personal information online.

7. Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, pixels, and similar technologies to operate our website, remember your preferences, analyze traffic, and deliver advertising.

Types of Tracking Technologies We Use

• Cookies — small files placed on your device that allow us to recognize you on return visits, save preferences, and understand site usage.
• Pixels and web beacons — invisible code embedded in pages or emails that helps us understand how you interact with our content and ads. We use pixels from Google Ads and Meta (Facebook) for advertising and conversion tracking purposes.
• Analytics tools — we use Google Analytics to understand how visitors use our site. To learn more, visit Google’s Privacy & Terms at policies.google.com.
• Advertising and retargeting — we work with advertising networks, including Google and Meta, to deliver interest-based advertising. If you view a page on our website, we may use that activity to show you an advertisement on other websites or platforms you visit.

Types of Cookies We Use

• Strictly necessary cookies: Required for the website to function
• Performance and analytics cookies: Help us understand site usage and improve it
• Functional cookies: Remember your choices so you don’t have to re-enter them
• Advertising and targeting cookies: Used to deliver relevant advertising and measure ad performance

Your Cookie Choices

You can manage cookies through your browser settings. Most browsers let you block or delete cookies. You can also opt out of interest-based advertising by visiting optout.aboutads.info or youradchoices.com. Note that disabling some cookies may affect site functionality.

8. Your Communication Choices

8.1 Marketing Emails

Every marketing email we send includes an unsubscribe link. We honor unsubscribe requests promptly. We may still send transactional emails (e.g., responses to your inquiry, referral status updates) even after you unsubscribe from marketing.

8.2 Phone Calls and Text Messages — TCPA Consent Notice

By providing your phone number on our website contact form, inquiry form, or any other form on our website, you expressly consent to receive calls and text messages from Home Secure Connect and its network providers at the number you provide. This includes calls and texts made using automated dialing technology or prerecorded messages. Consent is not a condition of any purchase. Standard message and data rates may apply.

To opt out of text messages at any time, reply STOP to any message we send. To opt out of phone calls, inform the advisor during the call or contact us at support@homesecureconnect.com.

Note: If you arrived at our website through a third-party lead-generation partner, your consent to be contacted was obtained at the point of that original form submission. We only contact individuals who have provided explicit prior consent.

9. Your Privacy Rights

Depending on the state where you live, you may have the following rights:

• Right to know / access: Request a copy of the personal information we hold about you
• Right to delete: Ask us to delete your personal information, subject to legal exceptions
• Right to correct: Ask us to correct inaccurate personal information
• Right to opt out of sale or sharing: Opt out of the sharing of your information for advertising purposes
• Right to non-discrimination: We will not treat you differently for exercising these rights

To exercise any of these rights, contact us at support@homesecureconnect.com or write to us at the address in Section 12. We may verify your identity before fulfilling your request and will respond within 45 days (with a possible extension as permitted by law).

California Residents — Additional Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know the categories of personal information we collect, use, disclose, and share, and the purposes for each
• Opt out of the “sale” or “sharing” of your personal information, including sharing with advertising platforms such as Google and Meta for cross-context behavioral advertising
• Request deletion of your personal information, subject to exceptions
• Correct inaccurate personal information we hold about you
• Limit the use of sensitive personal information
• Non-discrimination for exercising any of these rights

To opt out of the sale or sharing of your personal information, click “Do Not Sell or Share My Personal Information” in the footer of our website, or email us at support@homesecureconnect.com.

We do not knowingly sell or share the personal information of minors under 16.

Virginia, Colorado, Connecticut, Texas, Florida, and Other State Residents

Residents of these states have similar rights to access, delete, correct, and opt out of certain uses of their personal information under their respective state privacy laws. To exercise these rights, contact us using the information in Section 12. We will respond within the timeframe required by applicable law.

10. Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our services after the effective date of an updated Policy means you accept the changes.

12. Contact Us About Privacy

Home Secure Connect LLC

10639 Mistflower Lane
Tampa, FL 33647, United States
Email: support@homesecureconnect.com
Phone: (855) 248-8052 | +1-813-599-1563